Policies, Terms and Conditions
Refund Policy
At Sweet4fuel I have complete confidence in my products. It is of utmost importance to me that you are 100% satisfied with your purchase. If you are unhappy with your order, please contact me within 48 hours of receiving your order at sweet4fuel@gmail.com so that I may personally resolve any issues.
Please note: All personalized and custom orders will be proofed by you to ensure full satisfaction before manufacturing.
Because my products are handmade and my dedication to you receiving your purchase as quickly as possible, cancellations, as well as additions and changes to orders, cannot be accepted.
Please understand that I cannot accept returned homemade beauty products, therefore all sales are final.
If you have any questions or concerns, please email me and I will do my best to resolve any issues.
General Policy
Please check all ingredients used in my products. If you have any allergies or skin sensitivities, I encourage you to avoid my products all together. For example, I may use Almond Oil in some products and cannot guarantee there is no cross contamination into other products. I also use fragrance and essential oils. Please use caution and be familiar with the essential oils used in a product. I will not be held responsible for any allergic reaction, skin sensitivity, and/or irritation.
All of my products are handmade, therefore, each product will be unique and can slightly vary in shape, color and size. I will always do my best to provide accurate pictures and descriptions of my products.
Direct sunlight may fade product coloring, but this does not change the validity of the product. Common elements, like heat and humidity may affect products. My body butters could melt at 100° and up. This will not ruin the product. I suggest gently shaking/stirring and placing it in the refrigerator to firm back up. Humidity can set off the fizzing effect in products such as our Bubble Cake Bombs, Bubblebabies and Bath Bombs. Take care to store products in a dark, cool, dry place. Because my products are natural products, they have a shorter life span compared to products filled with additives and preservatives. For best results, use them in a timely manner.
Privacy Policy
No information from this site will be used in any way other than contacting customers. No information will be sold or given to any other parties. You have my promise to keep your email address private. Your email address WILL NOT BE SHARED with anyone, and it will not be used to send you anything you don’t want. I will only use it to respond to your message or to send you special offers and discounts should you choose to subscribe to my email list, becoming a member of Sweet Society ;)
Shipping Policy
Please Allow 3-7 Business Days to process your order prior to shipping. I ship USPS Priority Mail 1 - 3 day shipping on all orders. Since the shipping carrier doesn’t guarantee a delivery date but only an estimated date, I cannot be held responsible for any delays to your order in the shipping process. It is considered to be received by the buyer when the Delivery Confirmation status shows “Delivered”. I take extra care to package products and pack them for shipping to ensure that your purchase arrives to you safely. However, I have no control over how the carriers will handle your items during transit. I will do my very best to ensure that you receive your purchase as expected.
Live in the New Albany/Louisville area? Please choose "arrange pick up" at checkout and I will contact you to make arrangements.
Wholesale Terms and Conditions
Please Allow 3-7 Business Days or longer, depending on the size of the order, to process your order prior to shipping. I ship USPS Priority Mail 1 - 3 day shipping on all orders. Since the shipping carrier doesn’t guarantee a delivery date but only an estimated date, I cannot be held responsible for any delays to your order in the shipping process. It is considered to be received by the buyer when the Delivery Confirmation status shows “Delivered”. I take extra care to package products and pack them for shipping to ensure that your purchase arrives to you safely. However, I have no control over how the carriers will handle your items during transit. I will do my very best to ensure that you receive your purchase as expected.
Please note: All orders will be approved by you to ensure full satisfaction before manufacturing.
Live in the New Albany, IN/Louisville, KY or Southern Illinois area? Save on shipping costs, avoid delayed shipping issues and abusive handling by making pickup or drop off arrangements.